Shipping policy
Shipping Policy
1. From Checkout to Shipment
Once your order has been placed, our team begins the fulfillment process.
Before an order is shipped, we carefully review the information provided at checkout and prepare the items for safe transportation.
Most orders are dispatched within 1-2 business days following successful payment confirmation.
Please allow additional processing time when order volumes are higher than normal, particularly during:
• Weekends and public holidays.
• Seasonal shopping periods.
• Special promotions and sales events.
• Product launches or limited-time offers.
• Periods of unusually high demand.
The shipping transit period begins once your order has been handed over to the carrier.
2. Delivery Expectations
After dispatch, most orders arrive within approximately 5–10 business days.
This timeframe is an estimate based on normal shipping conditions. Delivery may be faster or slower depending on your location and the carrier responsible for the final delivery.
Factors that may influence the arrival of your package include:
• Destination and distance.
• Carrier routing and transportation schedules.
• Local delivery operations.
• Weather conditions.
• Public holidays.
• Customs clearance for international orders.
• Temporary transportation or logistical disruptions.
Because these factors can change after an order leaves our facility, we are unable to guarantee a specific delivery date.
3. Shipment Tracking
Once your package has been dispatched, tracking information will be provided when a tracking service is available.
Tracking activity may not appear immediately after shipment.
A package may travel between facilities before receiving its next scan, and some carriers may update their systems only at specific stages of transportation.
If you notice that your tracking information has remained unchanged for a short period, please allow additional time for the next update.
4. Reviewing Your Delivery Details
The information entered during checkout is used to create the shipping label and arrange delivery.
Before submitting your order, please carefully check:
• Recipient name.
• Street and building number.
• Apartment, suite, or unit information.
• City and state/province.
• ZIP or postal code.
• Telephone number.
• Email address.
If you notice a mistake immediately after placing your order, please contact us as soon as possible.
We will attempt to assist with corrections before dispatch, but an address change may not be possible once the order has entered fulfillment or has been transferred to the carrier.
5. When Delivery Takes Longer
We understand that delays can be inconvenient. While we make every reasonable effort to support timely delivery, some circumstances are outside our control.
Examples include:
• Extreme weather conditions.
• Carrier network congestion.
• Unexpected transportation delays.
• Customs inspections or clearance.
• Public holidays.
• Regional delivery restrictions.
• High seasonal shipment volumes.
• Incorrect or incomplete delivery information.
• Other unforeseen logistical circumstances.
If your order appears to be substantially beyond the estimated delivery period, please contact us with your order number and tracking information.
We will review the available information and provide assistance based on the circumstances of the shipment.
6. If You Cannot Find Your Package
If the carrier's tracking page indicates that your order was delivered but you have not received it, please check the delivery location carefully.
We recommend checking:
• Your front door, porch, garage, mailbox, or other usual delivery locations.
• Building reception, security desks, or mailrooms.
• Package lockers or designated delivery areas.
• With family members or other residents at the address.
• With nearby neighbors.
If the package is still missing, please contact the carrier for detailed delivery information.
You should also contact us with your order number so our support team is aware of the situation.
7. International Shipping Considerations
International orders may require additional processing after arriving in the destination country.
Depending on local regulations, shipments may be subject to customs inspection, import duties, taxes, tariffs, or other fees.
Any applicable charges imposed by the destination country's authorities are generally the responsibility of the customer unless otherwise stated.
Please note that customs processing times vary and may extend the estimated delivery period.
8. Packages Returned to Sender
In certain circumstances, a carrier may return a package to the sender.
This may happen when:
• The delivery address is incomplete or incorrect.
• The recipient cannot be reached.
• Delivery attempts are unsuccessful.
• The package is refused.
• The shipment remains unclaimed where collection is required.
If a returned package is received by us, please contact our customer service team to discuss the available options.
If reshipment is required because incorrect or incomplete information was provided at checkout, additional shipping charges may apply.
9. Shipping Support
If you need assistance at any point during the shipping process, our customer service team is available to help.
For the quickest response, please include:
• Order number
• Customer name
• Tracking number, if available
• A brief description of the issue
Contact Information
Email: CrystaBodford7554@hotmail.com
Phone: +1 (718) 451-0735
We appreciate your patience and understanding throughout the delivery process, and we thank you for choosing EARTH INTO FORM.